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Chief of Staff/Executive Assistant

1 open positions

Our Client is an ecosystem builder at the heart of an interconnected network of entrepreneurs, academia, private sector, government, investors, believers and doers deepening the application of technology in powering socio-economic prosperity. For some time now our client has become a destination where innovators come to transform their ideas into solutions to the world’s most pressing challenges. They create an environment where start-ups grow in confidence and capability scaling from promising tech into fully established sustainable businesses.

The center of their strategy is to reinvent the future by bringing together the innovation community to grow the economy and make an impact. They are excited by the existing evidence that innovation can drive a new economy and should be more than just a word that’s thrown around the startups we support build new technologies not only to create jobs and economic prosperity but to tackle big problems and improve people’s lives

Ranging from their vision, mission, core values down to the team, our client is committed to inspiring the role of technology in solving challenges for society and (various industries)-NB: this is on the basis that the industry of technology is infused in other sectors.

Curiosity and complex interdisciplinary challenges fuel them to imagine new possibilities everyday.

The Chief of Staff /Executive Assistant will use strong leadership and problem-solving skills to assist with the daily operation of an organization and must possess confidence to take initiative and make decisions each day that can impact the organization’s daily operations.


Duties and Responsibilities

Including the responsibilities listed, the desired CoS / EA should be self-motivated and excited to work fast paced environment entrepreneurs in Tech. They should be a fast thinker and flexible with a heart and mind to see innovators’ ideas thrive.

  • Collaborating with executive team members to determine and prioritize organization’s strategies
  • Managing the Chief Executive’s schedule, scheduling meetings and planning travel.
  • Providing department leaders with recommendations and consultation to improve teamwork.
  • Planning, coordinating and keeping contents of a meeting focused.
  • Determining key performance indicators and how to measure team performance
  • Providing tactical support to implement ideas
  • Working with leadership to deliver, monitor and communicate progress towards goals
  • Responding to inquiries on behalf of the Chief Executive
  • Overseeing strategic business initiatives from ideation to implementation
  • Identifying and helping solve core problems or opportunities within business processes
  • Providing Chief Executive and other senior leaders with insight and analysis on the company’s operations
  • Assessing risk when business decisions are made
  • Providing support and oversight for special projects and initiatives
  • Planning, coordinating and leading meetings and workshops
  • Identifying and providing recommendations on improvements across the organization

 Qualifications and Experience

  • A bachelor's degree in business administration or related field is required. 
  • A master's degree is an added advantage
  • Experience and knowledge of at least 5 years in this kind of role is required.
  • Strongly developed written and verbal communication skills are crucial. 
  • The ability to lead in an effective and trustworthy way is important.
  • Time management and prioritization skills.
  • Problem-solving skills.
  • Ability to coordinate more than one project at the same time.


If you think you fit this profile and would like to apply go to https://zoe.ug/jobs and click on the relevant job. Deadline for submission is 5pm on 16th Jan 2022.

PO Box 6673
Kampala 0256
01/10/2023 12:40:55

Head of Quality

1 open positions

Our client in the coffee industry is seeking to hire a Head of Quality Manager based at their head office up country. The role will be responsible for ensuring that our client is providing the best quality coffee for their customers.
The Head of Quality Manager will be passionate about quality and coffee whilst leading the Quality Team. This role will also be an important team player working closely with both the internal team members and our customers.
This role requires creativity and innovativeness, always seeking out new ideas and ways in which our client can keep supplying exciting coffee options to the market and never compromising the quality of the attention to detail this role needs.

General Duties:

The main duties of The Head of Quality will be to:

•Lead the day to day running and management of our Quality Lab to a high standard, implementing best in practice standards and ensuring all equipment is operating to the required standards at all times. 

•Oversee the quality of all export products ensuring that the correct specifications are met for each consignment.
•Interact and liaise with all clients to relay and implement feedback on quality of requirements and deliveries.
•Oversee feedback and trainings on quality processes and requirements with Farmers, Suppliers and internal team members.
•Oversee and manage the organization’s relationship with UCDA regarding all quality requirements and legislation, ensuring our client remains compliant and up to date at all times.
•Manage new product development processes including innovating and experimenting to create new products that can be taken to market.
•Facilitate and lead regular cuppings as per business needs as well as leading on cupping sessions and interactive quality sessions with clients and visitors.
•Manage our sample process ensuring clients receive samples on time and to the correct specifications.
•Oversee the Quality Analysis processes to ensure accurate analysis is carried out, recorded and done so in line with best practices.
•Implement and manage a first class record and sample keeping store.
•Create and lead a team culture that is focused on delivering results and high performance as well as innovation and fun.
•Provide regular feedback to the quality team on performance and process improvements as well as working closely with the commercial and production teams on the same.
•Create a culture of development, keeping up to date with industry trends and advancements. Using this to continuously develop the knowledge of your team members and colleagues on all things quality

Leadership and Development:

√As our Client’s Head of Quality you will be responsible for leading by example and setting a work culture within your team that is in line with our client’s company values.
√You will need to ensure every member of your team has clear objectives and targets which have been confirmed and well understood. You will also to be required carry out regular reviews both formal and informal with your team.
√As a leader at our client’s company, you will foster a work environment in your team that is built on trust and high performance, delivering and making an impact in the communities within which our client works.

NB. This Job Description will be reviewed on an annual basis during your annual performance review to ensure it is kept up to date.

Skills and Qualifications:

•Experience in a similar role leading a high performing Quality Department.

•Passion for all things quality related as well as a passion for data and data driven performance.

•Comfortable in a fast-paced, high-growth environment.

•Creative and Curious – always seeking to learn new things and sharing that knowledge and passion for innovation with the team around you.

•Several years’ experience as a Quality lab tech and/or lead roaster.

•Experience in roasting coffee in a variety of styles.

•Skilled cupper – Q Grader qualified is desirable but not essential.

•Very details oriented, meticulous, and highly analytical.

•Strong interpersonal and communication skills with clear leadership abilities

•Familiarity with Microsoft Office.

•Communication Skills proficiency – clear and articulate written and verbal communication skills is a must.

If you think you fit this profile and would like to apply go to
https://zoe.ug/jobs and click on the relevant job. Deadline for submission is Friday 30th December 2022 before 5pm.

PO Box 6673
Kampala 0256
01/10/2023 12:23:44

Regional Manager

1 open positions

Our client, operating in the Youth economic empowerment space, is seeking to hire a Regional Manager (RM). The Regional Manager will provide oversight for the design, management and execution of regional objectives in line with our client’s goal. He/she champions our client’s mission to build a community of high growth startups and entrepreneurs while connecting them to the network, resources, and community they need to scale. As our client’s RM you will be responsible for operational excellence, member experience and extending our services to the community within and beyond our walls.

The RM will provide leadership to the community and business development sections of the department at regional level. They will support the establishment and maintenance of a functional - result oriented community by setting targets for each district within that region based on their previous experience. Lead the curation and maintain the community pillar: Optimize our client’s spaces to be a one stop destination for young people to showcase and build their businesses.

As the RM, you also will deliver support to youth through various activities for the NextWave 2.0 and any other new program in the region. Under the skilling and enterprise strengthening/ enterprise growth components, the RM provides strategic guidance and support to the Community Manager, key stakeholders within the region, strategic partnerships, individuals, and groups of youth entrepreneurs to ensure interventions translates to youth in work. You will be responsible for timely and effective implementation of project activities and achievement of a portion of the project’s goal to reach out to at least 20,000 youth through (outreach) skilling and enterprise strengthening support activities which should result into at least 50,000 youth in work over the project period.

 You will be responsible for work planning, ensuring quality and timely activity implementation, monitoring and evaluation, documentation and submission of timely and quality monthly narrative report to the Program Lead- NextWave (for programs) and Chief Operations Officer (For Business Operations). You also will directly supervise a Community Manager and an Operations Administrator at the regional office.



Strategic Leadership 10%

● Provide line supervision and performance management for the regional community staff in liaison with other departments and management team to appropriately deliver on key program objectives.

● Plan and manage staffing for the region according to the organization staffing norms and needs at hand.

● Develop and maintain regular communication and collaboration with the region and other partners with regard to management strategies, implementation of activities and engagement of all stakeholders.

● Conduct on-the-job training for the regional community staff in areas where they need support to ensure the realization of our client’s objectives.

● Strategically create and maintain healthy working relationships between our client, government entities, private sector, academia and all other stakeholders at regional level.

● Manage change management process of staff from one project to the next and within the region.

● Set guidelines, targets and deliverables for the regional team and oversee the execution of these to suit the company’s goals and objectives.

Program Management 50%

● Translate our client’s goals into local strategy, developing comprehensive community programs and campaigns across multiple markets.

● Forecast and design regional work plans and budgets taking into account resources, market demands, structure, cost, operational risk and system capabilities for the region.

● Deliver key interventions under the Nextwave and other programs as guided by the program documents and plans.

● Develop and identify programs opportunities specially tailored to suit the entrepreneur needs of the region.

● Drive and manage the delivery of a multi-channel sales and service strategy across the region to attract, grow and retain quality innovators and SME business.

● Keep abreast of local market dynamics; identify changes, risks and opportunities for the business.

● Effect accountability through routine weekly, monthly and quarterly reporting as the supervisor requests.

● Seek out for grant opportunities for the region and coordinate their proposal writing together with the Grants Acquisition and Management team while identifying potential partners for implementation.

● Develop and ensure local community participation in programs by setting up structures and guidelines around community building and engagement.


Business Financing 30%

● Ensure smooth regional business operations in region in close collaboration with the Head office.


● Identify and operationalize business opportunities in the region that can generate income for the regional office and ensure sustainability of the programs in that region.


● Manage real estate issues in the region.


● Drive service excellence in the region by planning, continuous monitoring, enforcement of all

SLAs, service standards and service initiatives for entrepreneurs.


● Monitor and manage complete regulatory compliance in the region.


● Oversee sales and marketing for products and services provided by the community and our client to optimize growth and company revenue.


● Build strategic relationships with local production companies, and partners to offer support along value chains.


Community Memberships 10%

● Create a membership-based community with a people centric culture, understanding the entrepreneurs’ needs, impact on customer satisfaction measures and bottom line gain.


● Through the community managers, oversee & maximize community events ensuring goals are met and event spaces are optimized and occupied to the highest degree of impactful events and revenue-generating opportunities.


● Oversee the planning and supervision of educational, professional and personal development programs/activities based on members’ needs and requests.


● Build our client’s reputation through outreach and business development.


● Build and maintain meaning and trusted relationships with key stakeholders and other external Partners to grow the ecosystem in their region.





A bachelors’ degree and 7 years of field experience running youth programs. Experience in Business operations is a plus. Additional training and certification in project management would be an advantage.



● At least 5-7 years of progressively responsible experience is required at the national or international level in the areas of community development.


● A quick learner with the ability to work independently in a dynamic environment.


● Experience of work in the region of choice is a very strong advantage.


● Previous experience in Youth programing and livelihoods or related work for a donor organization, governmental institutions, NGO or private sector / consulting firm is a very strong advantage.


● Extensive experience in managing a multidisciplinary team.


● Relevant experience in managing Business Operations.


Should possess competencies in;

1. Ownership and initiative

2. Innovation and agility

3. Drive for results

4. Thinking and problem analysis

5. Resilience and resourcefulness

6. Relationship building

7. Communication and influencing


If you think you fit this profile and would like to apply go to https://zoe.ug/jobs and click on the relevant job. Deadline for submission is

PO Box 6673
Kampala 0256
01/13/2023 13:27:21

Relationship Manager

1 open positions

A leading bank in Uganda with regional presence is seeking to hire a Relationship Manger reporting to the Head Corporate and Commercial Banking.

Job summary:

The relationship manager will direct, control and co-ordinate all banking, lending, deposit taking and operations associated with the assigned portfolio of accounts with the intention of monitoring acceptable credit risk and maximizing the bank’s return from each client. Identify, cultivate and develop business relationships with clientele from the bank’s segmented market.

The role’s responsibilities include:


·         Responsible for the growth of the Corporate Banking business portfolio to ensure set targets for portfolio growth, income and quality are                          achieved.

·         Assess and recommend high quality credit facilities for clients and potential clients and thereafter oversee completion of all related security                      documentation with a view to maximizing earnings and minimizing bad debts. The full process to be handled in a professional and efficient                      manner and in conformity with Credit Policy requirements

·         Identify and develop new business proposals efficiently and expeditiously to ensure that potential new business opportunities with existing and                new clients are not lost to competitors

·         Generate and improve profitability on a portfolio of new customer relations


·         Collect and analyze vital data on client’s i.e. annual reports, management accounts, interim reports, industry reports and all press cuttings etc. to             acquire in-depth knowledge which will enable you to act as adviser to management on all aspects of assigned accounts relationships Page 2 of             JD Relationship Manager – Corporate Banking

·         Initiate and monitor Customer/Bank contact at all levels for assigned clients to ensure highest standards of service are maintained.

·         Develop an intimate understanding of the client’s industry/Business, analyze their modus operandi, management practices, judgment of various              influential decision makers and market conditions affecting their long-term viability, prepare customer account plans.

·         Treat customers fairly and avoid mis/over-selling

Internal business processes

·         Adhere to Bank risk management and operational policies & Standards in the unit

·         Compliance with local regulatory & group policies on KYC &AML

Learning and growth

·         Attend all trainings arranged by the Bank

·         Discuss career path/growth with line manager at least quarterly


Requisite Qualifications:

·         Any Degree from a recognized university

·         A Master Degree in Business Administration (MBA) is an added advantage Professional Banking qualifications Experience:

·         At least 5 years working experience within the credit or front sales environment Professional Training:

·         Professional qualifications in ACCA, CPA, CFA etc. are an added advantage

·         Strong general banking expertise

·         Prior experience within the Corporate Banking environment is an added advantage

The required competences are as follows:

Technical Competencies

·         Financial Analysis Understands how to interpret financial statements and capable of generating a detailed credit appraisal.

·         Credit Structuring Understands and can structure complex deals

Behavioral Competencies

·         Intellect Applies business acumens and technical financial skills to the overall management of the performance management and development              platforms.

·         Team player Shares with and consults others, enjoys working in a collaborative context

·         Level headed Should be able to handle rejection and deal with difficult customers

·         Flexible Is open to and is able to cope with change, is able to deal with ambiguity as a result of change

·         Listening Encourages and seeks to understand other view points and perspectives Attuned to all possible sources of useful information

·         Persuasive Enjoys selling, convincing with facts, negotiates, changes the opinions of others

·         Decisive Weighs things up quickly, is prepared to take calculated risks

·         Socially confident at ease with meeting people, knows what to say and is quick to establish rapport

·         Resourceful Finds practical ways to solve issues

How to Apply:

All suitably qualified and interested candidates should apply by attaching their CV on this site.


Deadline: Friday 9th September 2022, 5:00pm.

PO Box 6673
Kampala 0256
01/10/2023 12:11:16
About us

About us

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.